National Branch
204 Willis St, Te Aro, Wellington 6011
Phone 04-382 8791
International +64 4 382 8791
Mobile and media inquiries 027 496 0700 (this can be contacted any day of the week)
Email [email protected]
Office hours: Monday to Thursday 10am to 6pm
Auckland
3/2 Canada St, Auckland CBD, Auckland 1010
Phone 09-366 6106
Monday to Thursday 10am to 6pm
Tauranga
767 Cameron Rd. Tauranga
Phone 07-571 0640
Monday to Thursday, 9am to 5pm
Friday 9am to 1pm
Palmerston North | Manawatu
Outreach 027 246 2371
Monday, Tuesday, Thursday, Friday 9.30am to 2.30pm
Hawkes Bay
Outreach 04 382 8791 (answered by Wgtn base)
Monday to Thursday 10am to 6pm
Waikato | Hamilton | Taranaki | Taupo | Whakatane | Gisborne
Outreach 07-571 0640 (Answered by our Tauranga community base).
Monday to Thursday, 9am to 5pm
Friday 9am to 1pm
Wellington
Level 4, 204 Willis St, Te Aro, Wellington 6011
Phone 04-382 8791
Monday to Thursday 10am to 6pm
Christchurch
Unit 2/202 Wooldridge Rd. Harewood. Christchurch
Phone 03-365 2595
Monday to Thursday 10am to 6pm
Dunedin
Phone 03 365 2595
Answered by our Christchurch community base
Monday – Thursday 10am – 6pm
If you have a concern about our mahi you can make a complaint. We will work with you to understand it and resolve it.
You can email [email protected] with details of your complaint, where possible include dates, times, and any name alternatives (real or assumed).
We provide an anonymised service and therefore it is our policy to avoid keeping any personal information of those who access our services. In the case of complaints we will hold any personal information in accordance with the Privacy Act 2020.
Our obligations are to:
• Acknowledge your complaint in writing within 5 working days
• Inform you of any policies and procedures relevant to your complaint
• Ensure complaints and responses are documented
• Respond specifically to your complaint within 10 working days from acknowledgement, at which time specify if more time is needed, how much time, and the reasons why.